Your reliable online store for high-quality used OEM auto parts across the USA. We are committed to helping vehicle owners find the best-quality parts at competitive prices.
Total Auto Parts – Secure, Fast & Reliable Delivery
At Total Auto Parts, we are committed to delivering your order securely, quickly, and efficiently. Because we deal with engines, transmissions, and large OEM parts, shipping can involve ground carriers, freight companies, and specific requirements for safe handling. Please review the following detailed policy so you know exactly what to expect when placing your order.
Orders are usually processed and dispatched within 1–2 business days after payment confirmation.
Some orders may take additional time due to vendor delays, part availability issues, severe weather, or carrier-related delays. Orders placed on weekends or federal holidays are processed on the next business day.
No Saturday, Sunday, or holiday deliveries are available.
A tracking number is typically generated within 2–3 business days after order placement and sent via email. In some cases, tracking numbers may take longer to activate depending on the carrier.
We currently ship only within the continental United States (48 states). Limited air freight options may be available to Alaska and Hawaii (extra charges apply).
We do not ship to: P.O. Boxes, APO/FPO addresses, Canada, Puerto Rico, Guam, international destinations, freight forwarding companies, or hotels.
All shipments require a signature upon delivery. Customers are responsible for ensuring someone is present at the delivery address.
If a package is marked delivered but not received, first check surrounding areas and neighbors, then contact the carrier and Total Auto Parts for assistance.
Total Auto Parts is not responsible for theft, loss, or fraudulent signatures once a shipment is marked delivered.
Please inspect your shipment before signing. If damage is visible, refuse the shipment and note it on the delivery receipt. Contact Total Auto Parts immediately at 888-668-8523.
If delivered in your absence and found damaged, contact the carrier and Total Auto Parts within 24 hours with photos/videos. Claims made after 24 hours will not be accepted.
If tracking shows “Delivered” but you have not received the package:
Replacements or refunds are only issued after carrier confirmation.
Freight carriers are used for heavy items. Upon delivery, inspect packaging and part before signing. Document damages with photos/videos if necessary.
Accessories such as sensors, switches, belts, hoses, manifolds, or water pumps are not covered under warranty or shipping claims.
If delivery is refused due to accessory-only damage, original shipping and handling charges will be deducted from any refund.
Once an order is placed, cancellations are not accepted as parts are often packaged within 1 hour. If refused or returned due to incorrect address/unavailability, refunds will be issued minus shipping charges (7–10 business days after return).
Total Auto Parts does not ship hardware separately. If hardware or instructions are missing, the entire part must be returned. Installed or used parts cannot be returned.
Sales tax is applied based on the destination state’s tax laws. The final sales tax will be calculated at checkout.
In case of pricing errors or incorrect listings, Total Auto Parts reserves the right to cancel or refuse any order — whether confirmed or not.
We accept: Major credit/debit cards, PayPal, E-Check, and Wire Transfer.
Email: Support@totalautoparts.us
Phone: +1-888-668-8523 (Mon–Fri, 8:00 AM – 5:00 PM EST)
Your reliable online store for high-quality used OEM auto parts across the USA. We are committed to helping vehicle owners find the best-quality parts at competitive prices.
© 2025 Total Auto Salvage LLC. All Rights Reserved.