Privacy Policy

1. Information We Collect

• Basic Identification: Full name, phone numbers, email, billing and shipping addresses.
• Order & Vehicle Data: Vehicle make, model, year, VIN, requested or purchased part details.
• Payment Information: Encrypted credit/debit card details (only last 4 digits visible on invoices).
• Communication Records: Emails, SMS messages, call logs, and support tickets.
• Technical Data: IP address, browser type, OS, device details, and location (for fraud prevention and shipping accuracy).

2. How We Use Your Information

• To process and deliver orders, generate invoices, and manage returns or warranties.
• To communicate order updates, confirmations, or warranty-related notices.
• For fraud detection, compliance with legal obligations, and service improvement.

3. SMS Information Sharing

"Mobile opt-in, SMS consent, and phone numbers collected for SMS communication purposes will not be shared with third parties or affiliates for marketing purposes."

4. Data Security & Protection

• SSL encryption on all transactions.
• Encrypted and restricted access to sensitive data.
• Firewall, intrusion detection, and secure servers with surveillance protection.
• Compliance with U.S. federal/state privacy laws, GDPR, and California Privacy Rights.

5. Sharing of Information

• No Selling: Customer data is never sold or rented.
• Limited Sharing: Shared only with shipping providers, payment processors, trusted partners, or legal authorities.
• Business Transfers: In mergers or acquisitions, data remains protected under this policy.

6. Cookies & Tracking

• Used to store cart information, recognize returning customers, and collect analytics.
• You may disable cookies via your browser, though some features may not work properly.

7. Data Retention

We retain customer records for as long as needed to process orders, manage claims, or comply with legal requirements. Data is securely deleted or anonymized when no longer necessary.

8. Customer Rights

• Request access, correction, or deletion of personal data.
• Restrict or withdraw consent for use of your information.
• California & GDPR customers have additional privacy rights as per local laws.

9. Children’s Privacy

Our services are intended for customers 18 years or older. We do not knowingly collect data from children under 13.

10. Policy Updates

This Privacy Policy may be updated periodically. The most recent version will always be posted on our website.

12. Terms of Service for SMS Communications

SMS Terms & Conditions

12.1 SMS Consent Communication

The phone numbers obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

12.2 Types of SMS Communications

If you have consented to receive text messages from Total Auto Parts, you may receive messages related to the following:

• Appointment reminders
• Follow-up messages
• Billing inquiries
• Quotes
• Updates

12.3 Message Frequency

Message frequency may vary depending on the type of communication. For example, you may receive up to 10+ SMS messages per week related to your appointments, billing, or updates.

12.4 Potential Fees for SMS Messaging

Standard message and data rates may apply depending on your carrier’s pricing plan. Fees may vary for domestic and international messages.

12.5 Opt-In Method

You may opt in to receive SMS messages from Total Auto Parts in the following ways:

• By submitting an online form

12.6 Opt-Out Method

You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly at 888-668-8523 to request removal from our messaging list.

12.7 Help

If you are experiencing any issues, you can reply with the keyword “HELP”, or visit https://totalautoparts.us/contact-us for assistance.

12.8 Standard Messaging Disclosures

• Message and data rates may apply.
• You can opt out at any time by texting “STOP”.
• For assistance, text “HELP” or visit our Privacy Policy and Terms and Conditions pages.
• Message frequency may vary.