Return & Refund Policy

1. Warranty Period for Returns

All parts purchased from Total Auto Parts come with a 30-day limited warranty (unless otherwise stated on your invoice). In some cases, the warranty may differ depending on the supplying yard; the warranty period mentioned on your invoice will apply.

Warranty covers only the purchased engine, transmission, or part — accessories such as switches, sensors, belts, hoses, manifolds, electronics, or water pumps are not covered.

2. Return Eligibility

• The wrong part was shipped.
• The part is defective or non-functional upon delivery.
• The part was damaged during shipping.
• The return request is raised within 30 days of the invoice date.

Not Eligible: Installed, modified, or tampered parts, missing packaging, or returns without a valid RA number.

3. Mandatory Return Authorization (RA)

An RA number is required for all returns or exchanges. Contact support before sending the product. The RA number must be clearly written on the package, or it will not be accepted.

4. Step-by-Step Return Process

1. Contact Customer Support – Support@totalautoparts.us | 📞 +1-888-668-8523 (Mon–Fri, 8:00 AM – 5:00 PM EST)
2. Request RA Number
3. Follow packaging/shipping instructions
4. Send securely packed product with invoice & RA number
5. Inspection by our team
6. Refund or replacement (if approved)

5. Refund Terms

Refunds processed within 5–7 business days after inspection. Refunds only to original payment method. Shipping fees are non-refundable except for incorrect shipment or verified damage.

6. Damaged Shipments

Inspect shipments before signing. Report damages immediately with photos/videos. Verified cases qualify for return, exchange, or refund.

7. Freight Shipments (Engines & Transmissions)

Engines and transmissions ship via freight carriers. Inspect exterior packaging & part before signing delivery. Accessories (sensors, switches, belts, etc.) are not covered under warranty or return.

8. Incorrect or Defective Parts

If incorrect or defective, contact support immediately. RA number required. Replacement dispatched after verification.

9. Refused Shipments / Failed Deliveries

Refunds will be issued after deducting shipping fees. Processing time: 7–10 business days.

10. Discretion of Total Auto Parts

We reserve the right to reject returns not complying with our policy. Installing damaged/incorrect items before contacting us may void eligibility.

11. Contact Information

Email: Support@totalautoparts.us
Phone: +1-888-668-8523 (Mon–Fri, 8:00 AM – 5:00 PM EST)